How to Refund

            How To Launch a Refund

            What is a Refund?
            A Refund is an amount of money given back to the consumer after they have paid for a service.

            Types of Refund

            1. Partial Refund
            This is when you refund a less amount back to the consumer.

            2. Full Refund
            This is when you refund the full amount paid by the consumer.

            Steps in Launching a Refund on DPO System.

            Step 1: Log in to your DPO account.

            Step 2: Open the Transaction you wish to refund.

            Step 3: Click on the Refund button.



            A pop-up window will open and you will need to fill in the Mandatory Fields marked with an asterix (*). 
              a. Refund Amount- Include the amount to be refunded back to the consumer.
              b. Details of the Refund- Include the reason why you are refunding back to the consumer.


            Step 4: Click on the Submit button to complete the refund process.

            Step 5: Once the refund is submitted successfully, the system will automatically process the same and the status will read as "Done".


            Step 6: The customer will receive their refund within 24 to 72 working hours.

            Note:
              1.  For Card Payments you are able to do a Full or Partial Refund back to the Consumer.
              2. For Mobile Payments you are only able to do Full Refund



            Updated: 28 Jun 2018 08:42 PM
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